Free Shipping & Tracking
At PurePod, we are pleased to offer FREE standard shipping on all orders.
Once your order has been dispatched, you will receive a confirmation email containing your tracking link and tracking number. Please allow up to 48 hours for the tracking link to activate and update.
Taxes & Custom Duties
Orders shipped internationally may be subject to import duties, taxes, or custom fees once they reach their destination country. These charges are the responsibility of the customer. For more details on your local customs policies, please contact your local customs office.
Damaged, Lost, or Stolen Packages
We carefully inspect every item before it leaves our warehouse to ensure quality. However, once a package is handed over to the carrier, delivery delays, carrier mishandling, or loss are outside of our direct control.
- Damaged or Lost Items: Please file a claim directly with the shipping carrier.
- Incorrect Addresses: PurePod is not responsible for packages delivered incorrectly due to customer address or order errors. Please double-check your shipping details at checkout.
- Stolen Packages: PurePod is not liable for packages marked as delivered that are subsequently stolen or misplaced.
We’re here to help: If you encounter any delivery issues, please reach out to us at [email protected]. While carrier policies apply, our support team will happily assist you in filing carrier claims or locating your shipment.