Thank you for shopping at PurePod. We want you to be completely satisfied with your purchase. Please review our policy on returns, refunds, and cancellations below.
Returns
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Defective or Damaged Items: In general, returns and refunds are offered for products with proven functional defects or damage upon arrival.
- Change of Mind: We do not offer refunds for simple change of mind. Special considerations may be made under exceptional circumstances at our discretion.
- Condition Requirements: To be eligible for a return, your item must be in its original packaging and accompanied by satisfactory proof of purchase (receipt or order confirmation).
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, health, or personal care items
- Perishable goods (e.g., food, flowers, magazines)
- Hazardous materials or flammable liquids/gases
To initiate a return, please contact our support team at [email protected].
Order Cancellations
Cancellations are only accepted within 60 minutes of placing an order for full-priced items.
Because we process orders rapidly, cancellations are extremely time-sensitive. If you need to cancel your order, please email us immediately at [email protected]. Once the 60-minute window has passed, the order cannot be canceled.
Refunds
Once your returned item is received and inspected, we will send you an email notifying you that we have received it, along with the status of your refund (approved or rejected).
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often processing time required before a refund appears.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same model, please email us at [email protected].
Shipping & Return Details
- Return Shipping Costs: You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted from the total.
- Delivery Times: Delivery times for exchanged products may vary depending on your location.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Approval: Refunds will be issued only after we confirm receipt of the return and ensure all conditions outlined in this policy are met.